AUSTRALIA · CONVEYOR BELTINGPrivacy
How website enquiries are handled.
This page explains the limited information involved when you contact Double Arrow Australia through this website.
Information you provide
When you use the enquiry pathway, the website prepares an email in your own email application. The enquiry details and any attachments are sent only when you choose to send that email. The website itself does not store the form contents or attachments.
How enquiries are used
Information received by email is used to understand your request, prepare a technical or commercial response, coordinate supply and provide relevant after-sales support. We only use the information for purposes connected with your enquiry or as otherwise required by law.
Overseas technical support
Where manufacturing or technical input is required, relevant enquiry information may be disclosed to authorised Double Arrow personnel located in China. We limit the information shared to what is reasonably necessary to assess the requirement, prepare a response or support the agreed supply.
Local partners
Customer enquiry information is not automatically sent to distributors or service partners. Where local supply or field support is requested, Double Arrow Australia will confirm the appropriate pathway and share relevant information where necessary for that agreed purpose.
Security and retention
Email enquiries and related documents are retained only for legitimate commercial, technical, support and record-keeping purposes. Reasonable steps are taken to protect the information from misuse, interference, loss and unauthorised access, modification or disclosure.
Access, correction and complaints
You may contact us to request access to or correction of personal information we hold about you, or to raise a privacy concern. We may need to verify your identity before responding. Contact sales@doublearrow.com.au or write to Double Arrow Australia Pty Ltd, 56 Forbes Street, Carrington NSW 2294, Australia.
Responsible entity
Double Arrow Australia Pty Ltd · ABN 61 103 739 153 · ACN 103 739 153.